---
title: Top 5 Recommendations When Handling P1 Freight Claims
description: Top 5 Recommendations When Handling P1 Freight Claims
image: https://insights.priority1.com/hubfs/Imported_Blog_Media/AdobeStock_248256947.jpg
---
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[Logan](https://insights.priority1.com/thought-leadership-resources/author/logan)
| Mar 15, 2016 5:01:01 PM
# Top 5 Recommendations When Handling P1 Freight Claims
**Helpful Tips**
1. Ensure customers package product(s) appropriately
2. Notify on concealed damage in 5 days or less
3. Gather all required info/backup, and send at one time
4. Communicate through [claims@priority1inc.com](mailto:claims@priority1inc.com)
5. Add supplemental insurance (Cargo Cover) to cover carrier liability gaps
**Things to Avoid **
1.Copy in the customer on the communication with P1
2. Send multiple emails for one claim (unless email capacity issue)
3. Approve a carrier invoice in variance without reviewing with the customer (avoid OC claims)
**General Claims Information**
Claims contact- [claims@priority1inc.com](mailto:claims@priority1inc.com)
Carrier claim forms can be found on [https://priority1inc.com/resources](https://priority1inc.com/resources)
Claim Timelines- Filing window
- OS&D- within 9 months of delivery date.
- Concealed – within 5 calendar days of delivery date
- Over Charge- Within 180 days of delivery date
- Acknowledgement- 30 days from the submission of the claim to the carrier
- Completion- 180 days from the submission of the claim to the carrier
General Items required for Priority1 to file an OS&D claim:
- Carrier claim form
- Copy of the signed BOL and POD
- Original invoice from the customer, to the consignee, for all products shipped
- Carrier inspection form (if available)
- Pictures (if available)
- If repairable, estimate from the customer including parts, labor, etc.
- Detailed explanation if a complete loss
- Background on the claim situation (if available)
**John Redam, **Vendor Relations Manager
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### About CABOTMS
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