---
title: How Your 3PL’S Back-Office Support Can Make or Break Your Business
description: Simplify your freight operations with CaboTMS, the all-in-one platform for LTL, FTL, and Expedited shipping. Secure better rates, optimize capacity, and track shipments with ease. Save time with features like storing payment methods, inventory, and common lanes. Start optimizing your freight today!
image: https://insights.priority1.com/hubfs/10-1.png
---
[Skip to content](https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business#main-content)
[](https://www.priority1.com/)
- Shippers
- [INSTANT FREIGHT QUOTES](https://priority1dev1.wpenginepowered.com/instant-freight-quotes-3)
- [3PL Services](https://www.priority1.com/services/)
- [LTL](https://www.priority1.com/services/ltl/)
- [Enterprise](https://www.priority1.com/services/enterprise/)
- [Project](https://www.priority1.com/services/project/)
- [Roadshow](https://www.priority1.com/services/roadshow/)
- [Truckload](https://www.priority1.com/services/truckload/)
- [Drayage](https://www.priority1.com/services/drayage/)
- [Dry Van](https://www.priority1.com/services/dry-van/)
- [Temperature Control](https://www.priority1.com/services/temperature-control/)
- [Flatbed](https://www.priority1.com/services/flatbed/)
- [Mexico](https://www.priority1.com/services/mexico/)
- [Canada](https://www.priority1.com/services/canada/)
- [Expedited](https://www.priority1.com/services/expedited/)
- [Freight Management](https://www.priority1.com/services/freight-management/)
- [Industries](https://www.priority1.com/industries/)
- [Automotive](https://www.priority1.com/industries/automotive/)
- [Energy & Utilities](https://www.priority1.com/industries/energy-utilities/)
- [Food & Beverage](https://www.priority1.com/industries/food-beverage/)
- [Manufacturing](https://www.priority1.com/industries/manufacturing/)
- [Oil & Gas](https://www.priority1.com/industries/oil-gas/)
- [Paper & Packaging](https://www.priority1.com/industries/paper-packaging/)
- [Retail & Consumer Goods](https://www.priority1.com/industries/retail-consumer-goods/)
- [Telecommunications](https://www.priority1.com/industries/telecommunications/)
- [Cabo TMS](https://www.priority1.com/cabo-tms/)
- [Technology](https://www.priority1.com/technology/)
- [Agents](https://www.priority1.com/agents/)
- [Carriers](https://www.priority1.com/carriers/)
- [Careers](https://www.priority1.com/careers/)
- Company
- [About Us](https://www.priority1.com/about-us/)
- [Leadership](https://www.priority1.com/leadership/)
- [Sustainability](https://www.priority1.com/sustainability/)
- [News & Insights](https://insights.priority1.com/)
- [Contact Us](https://www.priority1.com/contact/)
- [Resources](https://www.priority1.com/resources/)
[GET INSTANT QUOTES](https://priority1dev1.wpenginepowered.com/instant-freight-quotes/) [LOGIN TO CABOTMS](https://login.priority1.com/u/login)
[GET INSTANT QUOTES](https://priority1dev1.wpenginepowered.com/instant-freight-quotes/) [LOGIN TO CABOTMS](https://login.priority1.com/u/login)
[Back to Blogs](https://insights.priority1.com/)
[priority1](https://insights.priority1.com/agents/author/priority1)
| Jul 24, 2026 12:30:10 PM
# How Your 3PL’S Back-Office Support Can Make or Break Your Business
The necessity of having a strong back office in the transportation industry can be the difference between the success and failure of an Agency. From start to finish, the companies’ financial stability can be one of the strongest determining factors. This entails following a shipment through when it is tendered from the customer all the way through collecting and applying payments quickly and efficiently. If any of the processes are not in sync, it can cause a disruption in business hurting the individual business owner utilizing those services. It is for this reason that the back office of a company plays such a strong role in the life of an Agent.
Back office support is the financial power house supporting an independent Agent’s business. It is the reason that many utilize this service rather than operate under their own authority, bond, and insurances. Choosing the right company to run your business with should not be taken lightly. When looking at partner companies in the industry, keep these key items in mind:
1. *****Find the best platform for your business:***** Make sure your partner has a competitive offering for your type of business
2. *****Ensure that the company is financially secure:***** Find reports and reviews about payments to carriers, employee reviews, etc. This is a great place to begin as you will start to see if the company is making payment within terms. Paying Truckload carriers on time is a crucial part of keeping the capacity that you find.
3. *****Make sure you understand how their back office works:***** Get as much detail as you can regarding the policies in place and how they handle business. Key factors here will be following a shipment through, how long does it take to invoice a shipment, do they have an active or passive collection team, etc.
4. *****Know the contract:*****There are a lot of partner companies that have “hidden fees,” allocated costs, or are completely one sided. Have your lawyer take a look and make sure you are protected under the agreement as well. A transportation lawyer can help to find, isolate, and negotiate a better arrangement in most cases
5. *****Finally, negotiate the best profit sharing splits for your business:***** The marketplace has splits that vary by mode and performance. Know your worth, it can be wise to take a lower split if the back office is so strong that it allows you to go out and do what you do best which is grow your business.
It may turn out that after looking further into your partner company that you are in the best home for your business. However, if you find yourself questioning whether or not it is in fact the best business to not only sustain, but continue growing, there are plenty of options out there. Many of these solutions can be found at Priority1. We have both an LTL and TL offering with some of the most competitive splits in the industry. The financial backing from our parent company keeping us completely solvent. Living and breathing agreements in which we will work with you to make sure that it is the right arrangement. Most of all, a place that you can call home, where you and your customers will be treated like family.
*****Omar Alami- Vice-President of Business Development*****
### About CABOTMS
Skip the back-&-forth emails and calls—manage every load online with CaboTMS. Get instant quote comparisons, plan future shipments, & set custom tracking alerts in one dashboard. Direct carrier connections automate every LTL, FTL, and Expedited shipment, streamlining communications, BOL creation, and POD capture so your team can focus on growth—not paperwork. From standard LTL and full truckload to expedited, box trucks, partial truckload, open deck flatbed, goose neck, temperature-controlled, and expedited sprinters, CaboTMS keeps every mode under one roof.
Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business) [Twitter icon](https://twitter.com/intent/tweet?url=https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business) [envelope icon](mailto:?body=https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business)
## Related posts
[](https://insights.priority1.com/agents/threequalities-to-consider-in-an-agent-partnership)
## [ThreeQualities to Consider in an Agent Partnership](https://insights.priority1.com/agents/threequalities-to-consider-in-an-agent-partnership)
[Caela Fugate](https://insights.priority1.com/agents/author/caela)
Jul 24, 2026 12:27:58 PM
Third-party logistics (3PL) companies thrive on numerous essential qualities to set them apart in...
[Read more](https://insights.priority1.com/agents/threequalities-to-consider-in-an-agent-partnership)
[](https://insights.priority1.com/agents/why-freight-agents-are-choosing-priority1-as-their-brokerage-partner)
## [Why Freight Agents Are Choosing Priority1 as Their Brokerage Partner](https://insights.priority1.com/agents/why-freight-agents-are-choosing-priority1-as-their-brokerage-partner)
 [Phillip Scholtes](https://insights.priority1.com/agents/author/phillip)
Jul 24, 2026 12:14:47 PM
Going independent doesn’t mean going alone—and the brokerage you partner with will determine...
[Read more](https://insights.priority1.com/agents/why-freight-agents-are-choosing-priority1-as-their-brokerage-partner)
[](https://insights.priority1.com/agents/why-priority1-is-the-freight-agent-partnership-built-to-last)
[Priority1 Blog](https://insights.priority1.com/agents/tag/priority1-blog)
## [Why Priority1 Is the Freight Agent Partnership Built to Last](https://insights.priority1.com/agents/why-priority1-is-the-freight-agent-partnership-built-to-last)
[priority1](https://insights.priority1.com/agents/author/priority1)
Jul 24, 2026 9:40:43 AM
When you’re looking for a freight agent program, commission splits and technology features get all...
[Read more](https://insights.priority1.com/agents/why-priority1-is-the-freight-agent-partnership-built-to-last)
facebook-f icon linkedin-in icon Twitter icon instagram icon
- Menu Item 1
- Sub-menu Item 1
- Another Item
- Sub-menu Item 2
- Menu Item 2
- Yet Another Item
- Menu Item 3
- Menu Item 4
## Take the first step to a better supply chain
Priority1 provides freight management services and technology solutions to companies of all sizes.
[GET INSTANT QUOTES](https://priority1dev1.wpenginepowered.com/instant-freight-quotes) [BOOK A CABO TMS DEMO](https://priority1dev1.wpenginepowered.com/schedule-demo)
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "priority1",
"url" : "https://insights.priority1.com/agents/author/priority1"
},
"dateModified" : "2026-07-24T19:46:52.677Z",
"datePublished" : "2026-07-24T18:30:10.000Z",
"headline" : "How Your 3PL’S Back-Office Support Can Make or Break Your Business",
"image" : [ "https://insights.priority1.com/hubfs/10-1.png" ],
"mainEntityOfPage" : {
"@id" : "https://insights.priority1.com/agents/how-your-3pls-back-office-support-can-make-or-break-your-business",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://insights.priority1.com/hubfs/Priority1-Logos-2022_yellow-truck%20(1).png"
},
"name" : "Priority1"
}
}
```